Direct Cargo Express Ltd collects a specific range of personal and business information to facilitate shipping, customs clearance, and logistics. This data collection is governed by the UK GDPR and the Data Protection Act 2018, which require transparency regarding what is collected and why.
Common Data Collected
Direct Cargo Express Ltd generally categorise the information they collect as follows:
Identity & Contact Information: Full name, title, company name, job title, and personal or work
contact details (email, telephone, and postal addresses).
Shipment & Operational Data: Details of the goods being shipped (description, weight, value),
names and addresses of shippers and consignees, and delivery order signatures.
Financial & Transactional Data: Payment details (card or bank info), duties and taxes, purchase history, and VAT or EORI numbers.
Identification for Compliance: Copies of passports or photo IDs for identity verification, and driving licenses for transport-related services.
Technical Data: IP addresses, browser types, and cookie identifiers collected automatically when using their websites.
Your Rights Under UK GDPR
As a customer, you have specific legal rights regarding the personal data held by these companies:
Right of Access: You can request a copy of all personal data a forwarder holds about you.
Right to Rectification: You can ask them to correct any inaccurate or incomplete information.
Right to Erasure (‘Right to be Forgotten’): You may request that your data be deleted if it is no longer necessary for its original purpose.
Right to Object/Restrict: You can object to your data being used for marketing or ask them to limit how they process it.
Regulatory Resources
Information Commissioner’s Office (ICO): The official body for data protection in the UK. You can use the ICO Privacy Notice Generator to see what a standard notice should include or lodge a complaint if you believe your data has been mishandled.
British International Freight Association (BIFA)
Direct Cargo Express Ltd follow BIFA Standard Trading Conditions, which often include specific clauses on data handling and liability